Acceptable Use Policy
Use Deskmate sensibly and lawfully. This policy exists to protect the Service, other users and you.
You must not
- break the law or help anyone else to, or upload content you don't have the right to use;
- store or share anything unlawful, including child sexual abuse material, content that incites violence or hatred, or material that infringes someone's copyright or privacy;
- harass, threaten or defraud anyone, or use Deskmate to send spam or phishing;
- try to access other users' accounts or data, probe or test our security without written permission, or interfere with the Service (including overloading it, scraping it, or using bots against it);
- introduce viruses or other malicious code;
- share your account, resell access, or use another person's payment method without permission;
- create multiple accounts to get repeated free trials or to dodge a suspension;
- abuse the AI assistant, for example by automating requests at scale, trying to extract the system's prompts or keys, or using it to produce unlawful or harmful content;
- connect an email or calendar account that you aren't allowed to connect, or break your university's or employer's rules by doing so;
- use the Service for your business or commercial purposes without our written agreement;
- reverse engineer, copy or build a competing service from Deskmate, except where the law lets you.
Fair use of the AI assistant
We may set sensible limits on assistant usage per account so costs stay reasonable for everyone. Normal personal use will be well within them. If you hit a limit we'll show you a message and you can contact us if you think it's too low.
If you break this policy
Depending on how serious it is, we may remove content, warn you, suspend or end your account, and where required report it to the authorities. Where reasonable we'll tell you what the problem is and give you the chance to fix it first. If we end your account for serious breach, we aren't obliged to refund the unused part of your subscription, but we'll always refund anything charged in error. See the Billing & Refund Terms.
Reporting a problem
If you see something that breaks this policy, or you think your account is being misused, email [SUPPORT EMAIL].